Emergency Communications Specialist - Lead

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Job Description

Department of Public Safety – Bureau of Emergency Communications

Job Class Code
: 8612
Grade: 20 (Professional/Technical)
Salary: $26.88 – $37.54 (hourly, includes 30% stipend)
Location: Augusta

Opening Date: March 6, 2026

Closing Date: March 20, 2026

Behind every 911 call is a team of Emergency Communications Specialists (ECS) acting as a critical liaison between emergency response and people in need of help. An ECS Lead supervises this team.

A typical day involves:

• Performing duties required of Emergency Communications Specialists--for emergency and non-emergency situations--including:
  • Monitoring and logging telephone and radio traffic, acting as the first point of contact for people in need of help
  • Coordinating effective response to calls for service
  • Developing incident resolution strategies
  • Operating communications equipment, including computer aided dispatch and radio systems
• Coordinating training, licensing, and certifications of the Emergency Medical Dispatch Center and its employees
• Maintaining Dispatch Center equipment, arranging for repairs when necessary
• Assisting supervisor with work schedule development and implementation, staff assignments

Other duties will include:

• Testifying in court to verify log entries as supporting evidence
• Gathering and compiling data for operational statistic reports that documents historical information and informs agency goals
• Preparing for and attending the biennial audit with the Access Integrity Unit
• A successful candidate must have knowledge of:
• Public Safety operations, policies, and procedures
• Computer aided dispatch
• Regional Communication Center's geographic coverage area
• Operation and functions of telecommunications equipment (radios, computer, telephone, teletype, fax, etc.)
• National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS)

The successful Lead should be able to:

• Train and motivate employees
• Supervise staff, including delegating workloads, handling conflict resolution, and solving problems
• Communicate verbally and in writing
• Perform duties without supervision

Educational Requirements:

• Completion of the National Crime Information Center Terminal Operators course
• Licensed Emergency Medical Dispatcher
• Certified Terminal Operator (NCIC/METRO)
• NG 9-1-1 Certification
• ETC Certification
• CPR Certification
• Additional training and recertifications as required by law

Benefits are vital to your health and well-being. We get it. Here’s what the State of Maine offers:

• growth – build your career
• health, dental, and vision insurance – take care of yourself
• retirement savings – financially independent, even after you stop working
• flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs
• gym membership reimbursement – better yourself
• living resources (employee assistance program) – overcome difficult situations with support
• paid holidays – thirteen each year
• federal public loan forgiveness program – for qualifying loans and payments
• statewide locations – from Kittery to Madawaska
• training – develop knowledge, skills, and understanding

Minimum Qualifications:

Two (2) years of education, training, and/or experience in radio dispatch communications, which must include one (1) year in emergency communications operations.
Education, training, and/or experience must be within the last 5 years (from date of application) to qualify.

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS (These must be met by all employees prior to attaining permanent status in this class).

• Certification as a Maine State Police Terminal Operator.
• Certification as an Emergency Medical Dispatcher (inherent in this certification is completion of approved CPR training).
• Certification as a Fire Dispatcher
• Certification as Medical and Fire Quality Assurance Auditor

Contact information:

Questions about this position should be directed to Amber…