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HelpDesk/Support Technical Support Customer Service Rep

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, Customer Service Rep
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology consulting firm located in Augusta, Maine, is seeking an experienced Customer Support Specialist. This role involves managing customer inquiries through various communication channels and providing exceptional service. Candidates should have 5-8 years of relevant experience and an Associate's Degree. The position emphasizes quality assurance and mentoring new team members, ensuring adherence to service level agreements. The ideal applicant should possess strong communication skills and a customer-focused approach.
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