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Customer Service Rep Call Center / Support

Senior CSR Lead & Coach — Call Center Operations

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
A leading research firm in Augusta, Maine is looking for a Senior Customer Service representative to lead and coach a team of Customer Service Agents. The candidate must have at least 2 years of call center experience and a strong background in customer service related fields. Responsibilities include monitoring calls, assisting with daily operations, and providing support on weekends. This role demands strong leadership and communication skills, and requires obtaining internal certification shortly after hiring.
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Position Requirements
10+ Years work experience
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