Customer Representative Associate II​/Bureau of Motor Vehicles

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department: Registrations / Bureau of Motor Vehicle

Location: Augusta, Maine

Schedule: Monday – Friday (8am - 5pm)

Job Class & Grade: 6520 - 14

Salary: $17.80 - $25.62

Closing Date: March 20, 2026

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:

This position provides office and administrative support work to the Registration Section within the Bureau of Motor Vehicles. This customer service position provides a range of registration services to customers on the telephone and in-person. These services include but are not limited to the processing of Rapid Renewals, reviewing and verifying documents, collecting, validating and reconciling revenue, entering and updating registration records, producing reports and letters and certifying records for law enforcement.

The work performed in this position is detailed-oriented, time-sensitive and computer-based. This position will be required to learn Title 29-A laws, related policies and procedures. This position will require the use of independent decision-making to complete assignments. The position will perform any other duties assigned by the unit supervisor.

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team
  
  Collaboration:
  
  Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.

• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

• Respond to written, telephone, and in-person customer inquiries.
• Collect, validate and reconcile revenue.
• Maintain and respond to BMV Rapid Renewal in-box requests in Outlook.
• Certify…