Pharmacy Help Desk Associate

Overview

Posted Wednesday, January 14, 2026 at 5:00 AM

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Pharmacy Help Desk Associate – Maine Care Services in Augusta, ME

• Respond to calls from Maine Care Members, pharmacists, and technicians representing various coverage plans
• Educate Maine Care Members regarding various Medicare Part D plans and how to choose a plan, how the plan pays benefits, etc.
• Educate Maine Care Members on Medicare Savings Program/Medicare buy-in plans and how to choose a plan, how the plan pays benefits, etc.
• Assist Maine Care Members with enrollment processes.
• Review insurance coverage for pharmacies, doctor’s offices, hospitals, Maine Care Members, and other identified individuals/organizations.
• Support roles dealing with all aspects of claims processing and customer service such as evaluating claims, pricing, and requests for services.
• Assist Maine Care Members with problems related to co-pays, deductibles, premiums, or other related issues.
• Assist Maine Care Members who are out of medication or are unable to fill prescriptions
• Perform other duties and responsibilities as may be assigned by the Pharmacy Helpdesk staff.
• Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
• Create and use varied correspondence formats and compose standard business correspondence.
• Create basic graphics/illustration/publication work to produce informational materials including maps, charts, and graphs involving drafting, formatting, illustrating, lettering, and manipulating text and graphics in electronic and written form.
• Develop and use computerized formats and/or graphics for forms, pamphlets, graphs, charts, tables, and/or maps.
• Post to, amend, and/or update web pages using established content and knowledge of modern office software.
• Examine documents/information, determine facts, detect errors and irregularities, and take action as authorized.
• Perform routine, occasional secretarial duties such as complete work schedules, arrange appointments, arrange travel/lodging, and review documents to respond to requests.
• Coordinate and present workshops, training, and orientation sessions.
• Write regular and/or periodic reports.
• Administer and/or score applicable examination in accordance with set procedures.
• Track and/or monitor contracts and/or licenses.
• Collect, count, reconcile and/or deposit fees in accordance with set procedures.
• Reconcile funds and perform calculations for reports.
• Receive and greet visitors and determine customer needs.
• Advise others requesting technical assistance.
• Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
• Develop standard work procedures within established guidelines.
• May provide ongoing leadership for a work team with responsibility to schedule, instruct, assign, review, and monitor the work.
• May confer with supervisor on performance appraisals of work team members.

• Training, education, or experience in office and administrative support work that demonstrates
  1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and
  2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• Knowledge of the principles, practices, and equipment used in graphics, illustration, and publication work.
• Knowledge of information distribution through use of the internet.
• Knowledge of the principles and practices of informational presentations.
• Ability to create and use varied correspondence formats and compose standard business correspondence.
• Ability to prepare standard reports.
• Ability to develop and use computerized formats and/or graphics.
• Ability to perform basic secretarial duties.
• Ability to administer, score and/or correct standard examinations.
• Ability to collect, count, reconcile and/or deposit fees in accordance with set procedures.
• Ability to reconcile funds.
• Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
• Ability to apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
• Ability to create basic graphics/illustration/publication work to produce informational materials.
• Ability to make standard changes to web page content.
• Ability to coordinate and present workshops, training, and…