Assistant Security Account Manager

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Assistant Security Account Manager

Salary is $45,760.00 annually

Benefits are offered to full-time employees

• Under the direction of the Account Manager, assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training. Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
• Ensure Post Order manual and all other post and training information is maintained and updated, and that the Post is properly maintained, cleaned and organized
• Assist the Account Manager in conducting interviews and evaluating new employees. Conduct on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
• Oversee all reports, logs and pass downs generated by and for the Security Department. Distribute communications and other information to Security Professionals at post as directed
• Manage and supervise all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to the job site. May generate work orders and attached paperwork for extra security coverage requests
• Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
• Make recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Maintain positive client/security relationships through frequent tenant/client contact and support
• Occasionally perform Security Professional duties as needed, but under no circumstances exceed more than 50% of time in any given workweek

• Minimum high school diploma or equivalent
• Minimum three (3) – five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. Background check and post-offer/pre-employment drug/alcohol test required. Must maintain active Guard License while on duty
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), minimum insurance as required by company policy, and ability to safely operate a vehicle
• Energetic and focused personality with initiative, ability to prioritize multiple assignments and meet deadlines. Strong customer service orientation and ability to de-escalate situations
• Professional, articulate and able to use good…