Visitor Management Specialist

Job Summary

The Security Visitor Management Specialist will play a crucial role in maintaining a safe and secure environment within the hospital premises. This position operates at one level under the Security Officer and requires a proactive approach to security, excellent communication skills, and the ability to handle various situations with professionalism. They will be responsible for a fixed post or patrolling an assigned area to preserve peace and order, to provide excellent customer service, protect persons and property, and perform duties relating to the welfare and safety of the employees, patients, visitors, and property of Well Star Health System.

• Provide excellent customer service: greet and screen every visitor.
• Ask for identification () of each visitor and state the reason for being there.
• Obtain the  scan it into the system; generate the temporary  and explain that by policy it must be worn at all times inside the hospital.
• Inform the visitors that when they leave, they should check out and relinquish their temporary IDs.
• Assist when team members accompany visitors without badges back to the entrance to complete proper check‑in.
• The primary point of contact for visitor management ensures all visitors are appropriately checked in per policy and procedure.
• Provide a visible deterrence to crime, prohibited activities, or suspicious activities in public and non‑public areas.
• Maintain a positive working relationship with facility staff members and maintain a thorough knowledge of the facility and, where applicable, of multiple facilities.
• Communicate effectively with diverse people including clients or their representatives, client employees, visitors, or client vendors.
• Write accurate, clear, and legible reports.
• Attend monthly staff meetings and in‑service classes related to the Security Department.
• Enforce the rules, regulations, policies, and procedures of Well Star Health System.
• Provide assistance to employees, patients, and visitors.
• Document observations, hazards, and incidents for follow‑up corrective action.
• Take immediate corrective action against hazards and conditions which may cause injury or damage.
• Report any unsafe conditions and actions taken to the supervisor.
• Assist with emergency response as directed by supervisor.
• Respond quickly and effectively to emergency and non‑emergency situations.
• Escort persons and assist facility personnel.
• Be vigilant and alert for activities that could result in injury to a person or damage to or loss of property.
• Perform other duties as assigned and comply with all Well Star Health System policies, standards of work, and code of conduct.

• High School Diploma or GED

All certifications are required upon hire unless otherwise stated.

Less than 1 year private safety/security, military, or law enforcement experience (Preferred).

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

• Entry level

• Full-time

• Other
• Hospitals and Health Care

Augusta, GA $97,300.00-$