BDC Representative
Job in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-01-12
Listing for:
Murphy Auto Group
Full Time
position Listed on 2026-01-12
Job specializations:
-
Sales
Customer Success Mgr./ CSM, Sales Development Rep/SDR, Bilingual
Job Description & How to Apply Below
- Handle all guest inquiries to ensure complete customer satisfaction.
- Receive inbound calls about new and pre-owned vehicles to set up a firm appointment day and time for the prospect guest
- Project a warm and helpful approach while answering queries and providing general or related vehicle sales information.
- Maintain and communicate to our guests a high level of product and inventory expertise.
- Collect and track all guest information as directed and record it appropriately into the BDC database.
- Use precise scripts provided by the dealership when responding to guest inquiries and issues to satisfy the dealership's and manufacturer's goals.
- Maintain client relationships by identifying sales leads among new and existing customers.
- Work together with other Sales & Service BDC Representatives in a team-based atmosphere.
- Facilitate prompt follow-up on all internet leads as required by management and/or procedures.
- Identify new company opportunities by scouring the internet, phone, mailings, and trade shows for leads.
- Promote sales and create marketing initiatives to enhance revenue in specific market areas.
- Schedule appointments and follow up with "no-show" customers.
- Greet customers professionally and aid them with their demands.
- Maintain contact with customers to ensure that they are happy with the service.
- Ensure that potential customers are aware of firm promos.
- Follow all company directives regarding the National Do Not Call List and the Privacy Act.
- Collaborate with BDC leadership on activities in the dealership / outside the call center.
- Communicate with dealership management or front-line workers on behalf of guests.
- Attend departmental and dealership meetings; perform additional tasks as directed by management.
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