General Manager

General Manager (GM) at Title Max in Augusta, GA. As the driving force behind the store’s success, you’ll manage daily operations and lead your Initialise team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. This is a high‑performance, customer‑focused environment designed to inspire growth and innovation epi.

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach and develop all team members to build new business and increase store growth.
• Lead local marketing initiatives, business‑to‑business partnerships, referrals, events, and community engagement.
• Examine, evaluate, and process loan/pawn applications, assess risk within established limits.
• Enforce quality standards, procedures, and state and local laws; participate in audits and compliance reviews.
• Supervise office security, cash management, and loss prevention; verify and document cash variances.
• Conduct opening and closing procedures and train new staff in keyholder duties.
• Participate in hiring, review and retention of new employees.
• Develop staff schedules based on budget, workload, and store needs.
• Handle complex customer situations with integrity and professionalism.
• Maintain store appearance and schedule maintenance services; oversee visual merchandising.
• Work efficiently in a fast‑paced environment and handle multiple tasks.
• Maintain a full‑time work schedule with in‑person attendance, including weekends.
• Work hours and schedules may be subject to change by brand;
  
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• High school diploma or equivalent.
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• Two years of supervisory or leadership experience in retail, finance, or service.
• Operations management experience.
• Excellent verbal and written communication.
• Proficient use of phones, POS, Microsoft Office, and other systems.
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• Valid driver’s license, auto insurance, and personal vehicle for field activities (mileage compensated).
• Minimum age 18 (19 in Alabama).
• Background check required, results considered perazos law.
• Ability to meet physical demands: standing up to 90% of time, moving up to 25 lbs.

• Associate’s degree or higher.
• Experience with check cashing, document verification, money order processing.
• Bilingual (English/Spanish) a plus, may be required at some locations.

Hourly pay rate of $19.25 with eligibility for performance bonuses. The total compensation includes a wide array of benefits:

• Paid training and a comprehensive new‑hire program.
• Robust LMS with e‑learning modules.
• Cross‑brand training for opportunities across 11sgem brands.
• Performance‑based career advancement.
• Educational reimbursement program.
• Medical insurance (multiple coverage options, including HSA/FSA). 401(k) and Roth 401(k) with company match.
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• Life, AD&D, and voluntary benefits (dental, vision, disability, etc.).
• Employee Assistance Program with free mental‑health resources.
• Discount marketplace access to nationwide and local retailers.
• Paid time off that grows with time, starting at 12 days in the first year.
• Business casual dress code including jeans and sneakers.

Military Friendly Employer and Spouse Employer for four consecutive years;
Top Employer for Hispanic and Latino employees (HLPA) 2023‑2025; 2025® Newsweek Greatest Workplace in Financial Services.

The Community Choice Financial® Family of Brands (“CCF”) is one of the largest consumer‑specialty finance organizations in the U.S., with 1,500+ stores and 11 brands. We empower customers, team members, and communities to obtain short‑term financial services when they need them most.

To learn more about our careers, visit

The information contained herein is not an all‑inclusive list of duties. The Company retains discretion to revise the job description.

CCF commits to an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.