PC Systems Analyst

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Job

Location:

Augusta University
Full/Part Time:
Full Time
Regular/Temporary:
Regular

Within each embedded support team, a PC Systems Analyst (PCSA) is devoted to the technology support needs of the college(s) in that area as they seek to further Augusta University's mission of providing leadership and excellence in teaching, discovery, clinical care, and service. Under the general supervision of their team's leadership, the PCSA is an IT rescue "go-to" for their community, and provides fast, professional, and friendly resolution for the barriers that appear in modern computing on a regular basis.

Furthermore, the PCSA is committed to proactively reducing the frequency and impact of these problems in the first place. S/he is always looking for ways to improve processes and maximize time and cost efficiencies for the university. In addition to traditional IT support and troubleshooting, this role provides consultation and individualized training for faculty and staff use of enterprise technologies, including hardware, software, and web applications, escalating to appropriate teams where appropriate and ensuring accurate documentation throughout.

This is a fast‑paced, challenging, and mobile role, and an important part of the IT customer experience team.

• Provide troubleshooting, training, and support for software and hardware, including internet and network connectivity for PCs, Macs, mobile devices, and peripherals, including classroom podium workstations.
• Implement and monitor standards and procedures, facilitate data backup and recovery, and maintain service logs.
• Gain expert-level knowledge on the use of the workstation management tools and create, maintain, and complete required information on service requests in an incident management system.
• Escalate or involve other teams when necessary.
• Advise and consult customers on the use of enterprise systems and software tools to enhance productivity and improve customer experience while promoting good cybersecurity practices/hygiene.
• Train staff and faculty on new and existing productivity tools (collaboration, virtual meeting, cloud storage, etc.).
• Provide clear, accurate, and timely information for outstanding issues to customers and the same quality to other units in IT when investigating and pursuing resolution for unusual and/or broader problems.
• Provide cross‑training and mentoring to other staff in Information Technology.
• Document work through diligent ticketing and develop both forward‑facing and internal knowledge base articles.
• Perform other duties as assigned.

Bachelor's degree from an accredited college or university and two years of related experience OR Associate's degree from an accredited college or university and three years of related experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and five years of related experience.

The PC Systems Analyst 2 (PCSA
2) is an experienced member of the customer experience team and is an expert in support of our enterprise technologies. Because of this experience and expertise, the PCSA 2 provides training and mentorship to other team members, especially those who are new to AU IT.

• Knowledge: Proficient in Microsoft Office and…