Spclst , Service Management

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The Spclst, DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as‑needed on‑site support for regionally located computer rooms. They will ensure all requests and incident tasks are handled according to standard operating procedures, work instructions, and policies. Responsible for all DC related aspects of the infrastructure Management Lifecycle for hosted equipment including planning, coordination, installation, and decommission.

Responsible for improving the overall operation ensuring that work activities are completed within SLA parameters with a high degree of quality. Coordinates onsite activities with visitors, vendors, and other technicians as required.

• Strong understanding of structured cabling systems, network and connectivity standards and hardware installation.
• Excellent problem‑solving skills, troubleshooting, analytical skills, project/task management skills are required.
• Must be a key contributor to the success of technical solutions.
• Must have the ability to constantly learn while operating in a complex and dynamic operations environment.
• Capacity and demand planning for the data center.
• Technical capacity and capability analysis for data center and local computer rooms.
• Must demonstrate strong interpersonal and communication skills with high personal integrity, credibility, and energy.
• As applicable, develop staff and maintain effective relationships with vendors.

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements.
• Deep understanding of data center, IT and network standards and policies.
• Ability to adapt to changing technology environments.
• Ability to oversee data center projects and develop and improve processes.

• 5+ years in data center installations, break‑fix, diagnostics, and structured cabling.
• Experienced in executive level presentations.
• Technical certifications in one or two areas are highly desirable.
• Demonstrated experience in a cross‑function team environment.
• Proven ability to work independently and drive results.
• Strong team building, organizational and project management skills.

• Minimum of High School Diploma.
• 5 years of technical support in a data center/command center environment.
• Specialty certificates in data center operations, systems, planning, cabling, and/or network.

• Accountability
• Audit Management
• Business Process Improvements
• Customer Experience Management
• Data Modeling
• Governance Management
• Information Systems Strategy
• Management Process
• Quality Assurance (QA)
• Stakeholder Relationship Management

• Current Employees apply HERE
• Current Contingent Workers apply HERE

• Employee Status:
  Regular
• Relocation:
• VISA Sponsorship:
• Travel Requirements:
• Flexible Work Arrangements:
  Hybrid
• Shift:
• Valid Driving License:
• Hazardous Material(s):
• Job Posting End Date: 03/25/2026