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IT Support

Global Tier I Support Manager | SaaS Customer Excellence

Job in Augusta, Richmond County, Georgia, 30910, USA
Listing for: Maxio LLC
Full Time position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A dynamic software company is seeking a Manager of Tier I Support to oversee a global team of support specialists. This critical role focuses on enhancing customer experience, driving key performance metrics, and developing next-generation support talent. The ideal candidate should have over 2 years of support management experience in a SaaS environment, excellent communication skills, and be metrics-driven. The position offers opportunities for professional development and includes generous benefits such as open PTO and comprehensive insurance options.
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