Post-Sale Coordinator

Best Lawyers is one of the most respected names in the legal industry, recognizing top attorneys through a rigorous, peer-reviewed process across the U.S. and around the world. For more than 40 years, we’ve helped clients identify outstanding legal counsel while building a trusted global brand rooted in integrity, excellence, and credibility.

We are seeking aProfessional Post-Sale Coordinator to serve as the polished, reliable bridge between completed sales and long-term client success. This role requires a forward-thinking expert who can navigate the technical setup of digital assets while maintaining a high standard of business etiquette. The ideal candidate combines base SEO knowledge with a disciplined approach to customer service, ensuring every client feels valued and every digital profile is optimized for excellence.

This is a hybrid role, in the office 3 days a week.

• Professional Client Onboarding:
  Lead the technical setup of end-user profiles with uncompromising integrity, ensuring all data is accurate and compliant with modern privacy standards.
• Forward-Thinking Customer Service:
  Act as the primary, polished point of contact post-sale. Use emotional intelligence to resolve inquiries and proactively identify potential journey bottlenecks.
• SEO & Digital Marketing Support:
  Implement foundational SEO best practices—such as keyword-rich metadata and site health checks—to ensure client-facing digital assets maintain a professional and authoritative presence.
• Polished Communication:
  Maintain a professional and courteous manner across all channels (email, phone, video), ensuring complex digital marketing concepts are explained clearly to non-marketing stakeholders.
• Data-Driven Reporting:
  Track and report on post-sale KPIs, using insights to suggest workflow improvements that enhance team efficiency and client retention.

• Professional Demeanor:
  Exceptional interpersonal skills and a commitment to maintaining a mature, polished behavior when representing the company.
• Detail-Oriented & Disciplined: A proven track record of managing complex technical profiles and digital marketing tasks with high accuracy and follow-through.
• Digital Marketing & SEO Savvy:
  Base-level knowledge of search engine optimization and experience with digital marketing tools (e.g., GA4, email automation, or CRM platforms).
• Forward-Thinking Mindset:
  Ability to anticipate client needs and adapt quickly to shifting digital trends or technology changes.
• Commitment to Excellence:
  Takes full ownership of their work quality and maintains high professional standards with minimal supervision.
• Experience:
  
  [1-3] years of experience in customer success, digital support, or a professional administrative role.
• Collaboration Specialist:
  
  High proficiency in Microsoft Teams, including experience with Channels, integrated Apps, and managing professional virtual meetings.
• Flexible Support:
  Provide "as-needed" assistance for special projects or overflow tasks to ensure the smooth operation of the post-sale ecosystem.

• Bachelor’s Degree in Marketing, Business, or a related field (preferred).