Customer Support Assistant

Customer Support Assistant page is loaded## Customer Support Assistant locations:
Augusta Office time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R11566## Provide technical support and outstanding customer service for end-user IT Helpdesk issues and requests. Be a friendly, supportive presence for all Augusta National personnel as you work to correct IT-related issues. Support IT projects as required throughout the year. Provide end-user support in the fast-paced, high-pressure environment of the Masters Tournament while always maintaining a positive and pleasant presence. Maintain the confidentiality of all Club business.
** Essential Functions of the Job
*** Provide end-user support including computers, applications, email, PC backups, phones, printers, and other devices.
* Troubleshoot and research issues with unknown solutions until the problem is resolved.
* Provide outstanding, friendly, customer service to all Augusta National staff, including executives and Club members as appropriate.
* Be a positive representation of the IT department to the entire organization.
* Log, track, and report all trouble tickets to ensure they are moving successfully to resolution and provide management with status updates and reports.
* Maintain awareness and vigilance against cyber threats and protect Augusta National assets by utilizing anti-malware software, asset scans and by monitoring results of threat analysis tools.
* Support various IT and campus projects as required and leading up to the Masters Tournament.
* Provide evening and weekend support as required throughout the year and especially leading up to and during the Masters Tournament.
* Maintain the strict confidentiality of Augusta National Golf Club, its staff and membership, and all aspects of the business.
* Physical demands are outlined immediately below.
** Physical Demands
*** Acceptable level of hearing and vision to perform job duties
* Occasionally required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart.
* Constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Other Duties and Responsibilities
*** Perform end-user PC builds, maintenance, and updates as required.
* Load and update operating systems and software applications and updates as required.
* Maintains user accounts and user access to required IT applications and resources.
* Maintains department file security, and user permissions to department specific resources.
* Leverages the IT Helpdesk software to track all support requests, ensure timely responses, and help eliminate duplicated effort.
* Performs other duties which are deemed by management to be an integral part of the job.
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* Qualifications:

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* ** Skills/Knowledge/Attributes:
*** Experience with MS Office suite, Outlook, and Windows 11
* Experience with Apple products – Mac, iPhone, and related operation systems
* Experience for IT-related peripherals such as phones and printers
* Troubleshooting skills and the ability to work problems through to resolution
* Ability to build relationships and rapport with staff members from all levels of the organization
* Ability to stay cool and focused while working in a high-pressure environment
* Ability to prioritize tasks and workload in an ever-changing, fast-paced environment
* Strong self-motivation, disciplined problem solver
** Relative Experience/

Education:

*** Bachelor’s degree in an IT discipline, or currently enrolled in an institution and working towards such a degree
* Previous experience working on a Helpdesk or similar environment is a plus
* Any training and/or certifications applicable to this position are a plus
** Required License(s):
*** Possess a valid driver’s license and/or successfully completes the Club’s internal motor vehicle training program
** Projected

Work Schedule:

** Normal work hours are 8:30 am to 5:00 pm, Monday through Friday. Must be available to work nights, weekends, and holidays.
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