HR Solutions Specialist

Overview

ADP is hiring a Human Resources Solution Specialist
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In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and work on their service request tickets for ADP's Work Force Now (WFN) Human Resources Technology solution. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change — your #1 goal is to help your clients. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. You will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience.

Our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud.

Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #Make Your Mark ? Apply now!

• Be a Trusted Advisor and Problem Solver. Take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. Proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.
• Educate and Provide Recommendations. Leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products  value. Take client input and turn it into recommendations for leaders on best practices and solutions training.
• Flex and Adapt. Thrive in a structured environment that requires setting priorities, organizing your day, multi-tasking, changing direction, and providing prompt follow-up. Balance workload to handle multiple inquiries while staying up-to-date on ADP and external policy changes.

• 2+ years of client and/or service experience
• A college degree is great but not required. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed.

• Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite…