Guest Service Representative

Join to apply for the Guest Service Representative role at Paragon Hotel Company
. We are looking for a personable and professional team member who will provide exceptional customer service and uphold the hotel’s standards.

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Understand and implement the mission statement, values, and culture at all times.

• Greet and register guests, provide room assignments, maintain privacy, and accommodate special requests when possible.
• Promote and sell hotel services and amenities.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Identify potential sales leads through guest interaction and report them to the appropriate individual.
• Inform housekeeping and other departments of any special requests, late check‑outs, and special needs areas.
• Check all credit cards for validity before shift end.
• Learn and utilize the PMS, if applicable.
• Ensure all cash, check, and miscellaneous departments are balanced at shift end.
• Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in maintaining cleanliness of the property where assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby and dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times, be alert to hazardous conditions, and report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintain a favorable working relationship with all other company associates to foster a cooperative and harmonious working climate.
• Follow approved laundry procedures when applicable; assist with folding linen according to proper standards.
• Utilize the Service Recovery Log and other necessary communication logs from shift to shift.
• Meet and exceed guest expectations by providing service and teamwork.
• Perform other duties as assigned or as indicated on the letter of offer.

• 1+ years of experience in customer service at a branded hotel (preferred).
• High School diploma or equivalent.
• Professionalism with honesty and trustworthiness.
• Excellent attendance and punctuality.
• Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Ability to stand for eight hours, bend, stretch, and reach.
• Flexible work schedule that may include occasional work on holidays, weekends, and evenings.
• Physical capability to push or pull 60 pounds and lift or carry 30 pounds.

• Knowledgeable in entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Knowledgeable in Frequent Stay Program.
• Knowledgeable in reservations procedures including cancellations and “walking” guests.
• Knowledgeable in phone etiquette and answering procedures.
• Knowledgeable in local shopping, dining, entertainment, and travel directions.
• Knowledgeable in daily hotel operations, check daily events, bulletin boards, and stay current on changes, new procedures, and events.
• Knowledgeable in Manager on Duty functions as necessary or scheduled.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change.
• Multi‑task, detail oriented, remain service‑centric.
• Communicate with guests, co‑workers, receive and transmit mail, phone and written messages, and relay pertinent information using log books.
• Manage time effectively.
• Assist with guest issues with professionalism, maintaining a hospitable attitude.

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

• Gift Cards
• Employee Lunches

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitality

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