Patient Services Representative

Overview

Articular is Healthcare Group (AHG) is currently seeking a full-time Patient Services Representative in our Augusta, GA location.

Who We Are:

Articular is Healthcare Group, Inc. (AHG) is an independent physician-led, clinically integrated group of medical professionals who use the latest clinical innovations to provide compassionate and exceptional patient care. We are committed to helping patients, people, and medical practices thrive.

What Sets Us Apart:

• We are physician-led.
• We make decisions together.
• We’re independent by design.

Our Mission:
Delivering the highest quality community-based rheumatology services with a commitment to patient care, physician leadership and excellence. Our core values are Compassion, Integrity, Quality, Respect and Teamwork.

Visit our website to learn more about us at

The Position:
The Patient Services Representative will be responsible for handling all front desk duties for the practice. Ensuring that patients are the number one priority, whether over the phone or in person. Greeting every patient and guardian with a smile and accommodating their needs in a comfortable and pleasant manner to provide the best experience.

• Welcoming patients upon arrival to the office and checking them in for appointments.
• Talking with patients to confirm their demographics and insurance information.
• Collecting co-payments and outstanding balances.
• Answering the telephone and addressing patient needs and questions in a friendly manner.
• Checking patients out upon completion of their appointment and scheduling any follow-up care.
• Monitoring provider schedules and adjusting/rescheduling appointments as needed.
• Maintaining patient confidentiality through HIPAA compliance.

• You have an associate degree with 2 years or any combination of education and work experience in a customer service-related role.
• You have 1+ years of experience working in a medical/clinical setting.
• You enjoy assisting people in person and over the phone in a fast-paced environment.
• You connect well with others and are comfortable talking to people.
• You don’t get flustered or take it personally when dealing with an upset patient.
• You have knowledge of medical terminology.

Joining our AHG team will provide you with a positive team environment, growth and advancement opportunities, as well as a work/life balance.

Benefits package that includes group medical, dental, vision, short-term & long-term disability insurance, paid holidays, PTO and 401K.

Once you submit your application, a member of our Talent Acquisition Team will review your resume and application. A team member will reach out to you directly if you are a fit for the position.

EEO/AA-M/F/disabled/protected veteran

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions