Cash Management Ops Spec - Implementation

Overview

The Cash Management Implementation Specialist is responsible for supporting cash management products and services to established business customers. This position will work closely with the Cash Management Specialist (CMS) and relationship officers in supporting Q cash management products for business customers and prospects. This person will coordinate Remote Capture, Business Banking accounts, and other similar products in support of the relationship officer.

The Cash Management Implementation Specialist is a member of the Cash Management Operations Department and is responsible for servicing current customer Cash Management accounts throughout the entire bank footprint. This will require working with sales officers, operations team, and product manager.

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West Augusta, 3617 Walton Way Ext, Augusta, GA 30909, USA

• Support CMS efforts to review, define and expand current cash management programs.
• Manage the back-office client implementation process of all cash management products and services for business clients.
• Ensure all necessary agreements, contracts, and documents are completed accurately.
• Provide ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
• Collaborate with relationship officers to provide cash management solutions.
• Provide assistance with external ACH and RDC audits.
• Assist with preparation and completion of annual product/service audits and risk reviews.
• Coordinate with associated vendors for system updates and support cases.
• Ensure onboarding of new and existing customers in Cash Management platforms.
• Assist in training branch/department representatives on Q cash management products.
• Support customer retention through high-quality service.
• Assist in market research and reporting for pricing and strategy improvements.
• Coordinate with Trust, Investments, Branches, Operations, and other departments to service routine transactions and resolve customer issues.
• Provide troubleshooting assistance for customers via email and phone, and act as point-of-escalation for systemic issues.
• Maintain a thorough working knowledge of all Cash Management products and how they interact with other banking processes.
• Maintain timely and accurate document retention for Cash Management customers and related documents.
• Maintain up-to-date operating procedures.
• Participate in special projects as needed and provide backup support for daily wire and ACH processing.
• Perform other duties as assigned.

• Education
  :
  Required — High School or better. Preferred — Some college or better.
• Experience
  :
  Required — 3 years; 3+ years of banking experience, preferably in Cash Management operations. Preferred — Technical skills including Microsoft Office, experience with FIS Horizon, and familiarity with Fed Line Advantage.
• Licenses & Certifications
  :
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities notice.