Credit Manager

Responsibilities

• Supervises, directs, and leads assigned staff, processing employee concerns and problems, directing work, disciplining, and provides general guidance to attain efficient office and credit operations.
  
  Manages and oversees the activities and operations of the accounts receivable and collection areas.
• Reviews and evaluates applications; investigates and verifies financial status and reputation of prospective customers applying for credit; prepares documents to substantiate findings; recommends rejection or approval of credit applications; establishes credit limitations on customer’s account.
• Contacts customers by telephone and/or text to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment; mails form letters, texts, and/or late charge notices to customers to encourage payment of delinquent accounts; travels to customers’ homes to collect on late payments; assists with repossessions of merchandise as necessary; ensures payments are posted to customer’s account.
• Ensures all correspondence and attempted correspondence with customers concerning accounts is properly documented.
• Reviews and analyzes collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts; organizes collection workload according to degree and amount of delinquency; determines which accounts to delegate to assigned staff for collection.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers; submits delinquent accounts to attorney or outside agency for collection with prior approval of the Store Manager.
• Maintains customer files in a fireproof cabinet, organized alphabetically and by account status (Active, Paid Out, Charge‑Off, Repo, Bankrupt). Files are kept in a secure, non‑public area.
• Maintains daily bookkeeping workload, filing customer files by end of day and using the company’s Bookkeeping Checklist.
• Ensures all cash receipts are deposited to the store’s bank account on the day received, and cash drawers are locked and empty each night.
• Collects on returned checks and delinquent accounts.
• Operates office equipment (calculator, copy machine, telephone) as needed.
• Upholds and promotes the company’s H.O.M.E. values.

Minimum Qualifications:

High School Diploma or GED required; three (3) years experience in accounting/bookkeeping, loan processing, and/or collections, or any combination of training, experience, and education that provides the required knowledge, skills, and abilities. Must possess and maintain a valid State Driver’s License.

• Data Utilization:
  Evaluate, audit, dan deduce data using established criteria.
• Human Interaction:
  Function in a managerial capacity, make decisions on procedural and technical levels.
• Equipment Utilization:
  Operate equipment, machinery, tools, or materials required to perform essential functions.
• Verbal Aptitude:
  Utilize a variety of reference, descriptive, and advisory data and information.
• Mathematical Aptitude:
  Perform calculations, percentages, fractions, and interpret graphs.

Tasks require moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, lifting, carrying, and pushing or pulling objects and materials 12–50 pounds.

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.