Military Stdnt Records Coord

About Us Augusta University is Georgia’s innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia’s cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia’s only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Job : 295256

Location: Summerville Campus

Full/Part Time: Full Time

The Office of Military and Veteran Services (MVS) creates an educational experience for our military‑connected students and their families by providing student‑centered customer service, open communication, and educational benefit processing.

This position will be responsible for accurate certifications to Veterans Affairs or other military programs to ensure students receive housing and book stipends, and Augusta University receives timely payment for student accounts, and assisting students with submission of the out‑of‑state tuition and mandatory fee waivers with required documentation.

• AS SCHOOL CERTIFYING OFFICIAL CERTIFYING BENEFITS:
  Collect documentation for verification of VA benefit awarded to each student. Code students within Banner, store documentation in Slate, and certify enrolled hours in VA Enrollment Manager. Report initial certification of credit hours, amendments, and withdrawals for students, each term, within VA Enrollment Manager. Add student accounts to third‑party contracts to reflect VA expected payment when applicable. Adjust all add/drop and withdrawal course changes in the VA Enrollment Manager each week.
  
  Perform initial reconciliation of each student account. Calculate tuition and fees, bill the VA through VA Enrollment Manager, Tungsten Network, or PIEE DOD system. The position may manage other military educational or vocational programs.
• PROCESS USG MILITARY OUT-OF-STATE TUITION WAIVERS:
  Collect all USG required documentation and upload into student’s Slate profile. Review all documentation to ensure it meets USG requirements. Apply waiver code to student account in Banner.
• MAINTAIN VA COMPLIANCE:
  Obtain VA School Certifying Official certification and maintain skilled knowledge of VA policies, regulations, and VA educational benefits.
• COMMUNICATE EFFECTIVELY:
  Act as an intermediary, facilitator, and advocate for Augusta University’s military‑connected student population by communicating and collaborating professionally and effectively with Veterans Affairs and other Augusta University offices, including but not limited to Registrar, Academic Admissions, Financial Aid, Business Office, Academic Advising, and various Faculty members. Communicate with students regarding enrollment or waiver status, payment status, and remaining benefits, and provide top‑tier customer service to prospective and current students via phone, email, and walk‑in interactions.
• EVENT PLANNING/ATTENDANCE:
  Support and attend student events presented by Campus Partners. Assist in planning and participating in event/programming for military‑connected students.
• Perform other duties as assigned.

• Associate’s degree from an accredited college or university and two years of experience in higher education or relevant work experience.

• Bachelor’s degree from an accredited college or university. Familiarity with BANNER, VA ONCE, VA Educational Benefits rules and regulations, Go Army Ed  processes.
• Bachelor’s degree from an accredited college or university. Familiarity with Banner, VA Enrollment Manager, VA educational benefit rules and regulations, tuition assistance processes, and good conflict resolution skills.