Student Support Services Coordinator

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Mentorship and Student Engagement (MSE) was established in 2018 and aims to provide education, training, and programming to foster belonging and success in the Augusta University community. Our office collaborates with departments, colleges, and student organizations to promote our Augusta University values. We advance student success and belonging through high‑impact practices, targeted student success initiatives, and co‑curricular engagement opportunities to build cultural competency.

This grant‑funded position is responsible for the development and implementation of holistic Student Support Services (SSS) that are outcome‑driven and primarily focused on retention, degree completion, and/or workforce readiness. The SSS Coordinator provides holistic, individualized support for first‑generation, income‑eligible students, and students with disabilities at Augusta University. This position works within the Mentorship and Student Engagement Office and in close partnership with the Academic Success Center to advance student persistence, progression, and degree completion.

• Individualized Student Support: Provide support for an assigned caseload of SSS participants in academic advising, student success development, career planning, financial literacy, financial aid/scholarship assistance, and graduate school advising. Implement proactive outreach and intrusive advising methods in all student interactions. Assess students' educational needs and develop/monitor individualized student success plans that include strengths, needs, and holistic success plans. Monitor student grades and progress toward graduation, meeting with participants regularly and making necessary referrals.
  
  Monitor student participation in SSS‑specific student programming.
• Program Recordkeeping: Maintain accurate and up‑to‑date student records, including contact logs, case notes, and files for reporting and compliance purposes. Regularly update student and program records in the program database. Ensure that all guidelines regarding student eligibility are met. Track and monitor participant academic progress, retention, and degree completion outcomes.
• Program Compliance: Perform assigned responsibilities, duties, and tasks according to federal regulations, established practices, procedures, techniques, and standards in a safe manner with minimal supervision. Assure compliance with all regulations in EDGAR, GPRA, GEPA, FLSA, and FERPA.
• University Relationships: Advocate and make recommendations for campus‑wide retention initiatives. Partner with academic advisors, faculty, staff, students, and administrative personnel to track analytics and help identify risk indicators to support data‑informed retention and transfer strategies.
• Participant Recruitment: Support student recruitment efforts, reviewing applications and determining participant eligibility in accordance with federal guidelines. Ensure all guidelines regarding student eligibility are met.
• Special Projects: Participate in professional development and perform all duties required for the successful implementation and operation of the project. Contribute to special projects that strengthen the SSS…