Ast Dir Grad Adms Operations

Ast Dir Grad Adms Operations

Job : 292875

Location: Summerville Campus

Full/Part Time: Full Time

Regular/Temporary: Regular

As a crescer of the Graduate Admissions Operations management team, this position assists the Director in managing the application data, materials, and admissionمى decisions for all graduate programs in an accurate, timely, and secure manner. This includes functions related to processing application materials per program–specific requirements, calculating performance in past academic coursework, and reviewing residency qualifications for each applicant. The role ensures compliance with federal, state, institutional, and departmental policies, and recommends revisions to departmental policies and procedures to improve customer service while maintaining academic standards.

Because each applicant can bring unique variations to how admission requirements are applied, the role troubleshoots issues with receiving, completing, and decisioning applicants. It also develops and maintains discrepancy reports and reports areas of concern related to sustainable processing of applications. The position works collaboratively across campus with faculty and staff to provide excellent customer service and support the needs of all during the graduate application process.

• Develop and maintain processing functions for applicants: Determine accurate tuition classification for students based on USG guidelines to ensure access for new students while protecting the financial interests of the University; calculate and present accurate enrollment histories using all collected information and materials of past academic performance; direct the delivery of accurate and timely decisions per program recommendations and institutional approval;
  
  manage materials required or not required for admission with respect to each graduate program; manage and monitor reports and queries to ensure efficient and correct information within the application system and student information system throughout the admission funnel; maintain and develop discrepancy queries and reports to ensure accurate data; assess international education system patterns and evaluate international educational records based on standard methodologies;
  
  locate and evaluate additional assessment resources as necessary.

• Supervise two (2) Student Service Specialist positions: Recruit, select, and train Student Service Specialists and student employees; plan and implement retreats and professional development for Student Service Specialists; direct the daily work of Student Service Specialists; evaluate the performance of Student Service Specialists and student employees.

• Provide accurate and timely customer service: Maintain jos accurate records of received and missing materials and provide status updates to program personnel and students; liaise with students for complications experienced in meeting material requirements specific to the program; conduct quantitative and qualitative reporting on customer service requests to prioritize improvements; provide training to departmental representatives on admissions processes.

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• Make recommendations: Advise the Director on recommendations for improved services, policies, and procedures to departmental stakeholders; help identify areas for improvement within the admissions process.

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• Other: Perform other duties as assigned.

Bachelor's degree from an accredited college or university and three years of experience related to enrollment services and credential evaluation.

• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of Student Records Management Law, Policy, and Governance.
• Basic technical understanding of system functionality and operations.
• Project Management understanding.
• General understanding of the processes and policies used to review and process applications, and the value of accurate and timely review of applications.
• Familiarity with hiring and management practices.
• Experience training staff on issues related to admissions.
• Specific understanding of…