Assistant Dir Financial Aid

Assistant Director of Financial Aid

Location:

Augusta University, Health Sciences Campus

Full Time

The Assistant Director of Financial Aid at the Health Sciences Campus provides leadership, supervision, and oversight for a team of Financial Aid Counselors serving students in the Medical College of Georgia (MCG), Dental College of Georgia (DCG), College of Nursing, and College of Allied Health Sciences. This position manages two Financial Aid Counselor II staff, ensuring equitable caseload distribution, compliance with federal and accrediting requirements, and delivery of high-quality financial counseling services.

Responsibilities include overseeing required one-on-one entrance and exit counseling for MCG students, coordinating financial literacy education and outreach presentations, and supporting regional campus visits in Athens, Savannah, Rome, and Albany. The Assistant Director ensures accurate and timely processing of specialized programs such as HRSA loans, scholarships, R2T4, and COA adjustments, while also monitoring student communications to provide responsive, student-centered service.

This role also collaborates with faculty, staff, and accrediting bodies to support reporting and data needs, accreditation reviews, and licensure requirements. In response to evolving compliance and accreditation expectations, the Assistant Director develops and implements structures, processes, and outreach strategies that sustain service quality, strengthen student success, and uphold institutional accountability across Augusta University's health sciences programs.

• SUPERVISION & LEADERSHIP: Provide direct supervision, guidance, and performance management for two Financial Aid Counselor II staff members on the Health Sciences Campus. Assign caseloads equitably, monitor workload distribution, and ensure staff deliver high-quality counseling and compliance support across MCG, DCG, Nursing, and Allied Health Sciences. Develop staff through training, mentoring, and professional development opportunities. Represent the Health Sciences Financial Aid team in meetings with campus leadership, faculty, and accrediting bodies, ensuring alignment of services with institutional goals.
• COUNSELING: Oversee and provide individualized financial aid counseling to Health Sciences students and their families, including guidance on eligibility, program requirements, and entrance/exit counseling for loan borrowers. Advise on the financial aid impact of changes such as withdrawal or failure to meet Satisfactory Academic Progress (SAP). Provide oversight of staff counseling activities to ensure consistent, accurate, and student-centered service. Some travel is required to support medical students at regional campuses across Georgia.
• CUSTOMER SERVICE: Lead efforts to assist students and families with FAFSA completion, verification, and required documentation. Direct outreach campaigns to ensure timely submission of applications and reduce barriers to aid eligibility. Coordinate with federal, state, and external agencies on reporting and disbursement while collaborating with AU admissions, registration, advising, and student accounts offices to integrate aid delivery with the student experience.
• RECORD MAINTENANCE & COMPLIANCE: Supervise staff in reconciling FAFSA data with documentation, resolving inconsistencies, and processing special circumstances or dependency overrides. Ensure all corrections are reported accurately to the Department of Education. Oversee the collection and maintenance of documentation required for federal, state, and institutional audits. Monitor staff compliance with all federal and accrediting requirements, implementing processes to ensure accuracy and timeliness.
• AWARDING AND ADJUSTMENTS: Interpret, implement, and communicate complex financial aid regulations to staff and campus partners. Oversee awarding, adjustments, and compliance functions, ensuring adherence to federal, state, and institutional policies. Support technical processes, reporting requirements, and coordination of compliance efforts campus wide. Serve as a subject matter expert for specialized programs such as…