Associate Dir Financial Aid

Associate Dir Financial Aid

Job : 293173

Location: Summerville Campus

Full/Part Time: Full Time

Regular/Temporary:

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We are dedicated to providing guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid.

Our goal is to help students and their families make the best use of financial aid resources so they may achieve their educational accomplishments.

Job Summary

The Associate Director for Financial Aid is responsible for overseeing counseling operations within the Office of Student Financial Aid (OSFA). This position provides guidance to students and family members or supporters of students regarding financial aid options, eligibility, and application processes, including scholarships, loans, alternative financing, and debt management. The role involves awarding financial aid, managing student eligibility, and ensuring compliance with requirements such as R2T4, Verification, SAP, and audits.

Additionally, the Associate Director will supervise 4 Financial Aid Counselors and the Assistant Director of Counseling Services, who manages the OSFA front desk operations.

Responsibilities

• Counseling:
  Counseling students and families regarding financial aid eligibility and advising on aid programs, distribution of aid, and renewal requirements; counseling students on how enrollment affects aid amount and how withdrawing or not meeting Satisfactory Academic Progress (SAP) affects future aid eligibility; advising on non-aid options such as payment plan to pay institutional charges by the payment deadline.
• Supervision:
  The Associate Director will supervise the four Financial Aid Counselors and the Assistant Director of Counseling Services, ensuring they deliver excellent customer service via counseling, telephone, email, and walk‑in interactions; providing guidance on best practices for handling inquiries, resolving issues efficiently, and maintaining a high level of professionalism.
• Training and Staff Development:
  The Associate Director will regularly monitor counseling performance, offer training and support to the team, and implement improvements to ensure timely and accurate responses to students and parents.
• Financial Aid Processing:
  Assist with the processing of federal, state, and institutional aid following documented policy and procedures for these financial aid programing, including completing SAP processing for all students per term; responsible for technical and various system functions for the processing of student aid.
• Compliance:
  The Associate Director ensures financial aid compliance when awarding students financial aid and is transparent when…