Customer Care Rep - Part Time

Customer Care Rep - Part Time Queensborough National Bank & Trust Co.
• Augusta, GA, United States

The Customer Care Representative is responsible for increasing Queensborough Customer Loyalty by ensuring a consistent, positive and valuable customer experiences. Customer Care Representative will provide telephone support and problem resolution by determining customer needs, responding to inquiries, and updating and maintaining customer information.

• Answers incoming customer phone calls, chats and video calls in a timely manner.
• Provides resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed.
• Proactively provides alternative banking solutions when needed.
• Knowledge of bank policies and procedures and acts as subject matter expert on all bank customer related systems.
• Knowledge all products offered by Queensborough.
• Provides support to branches on customer service-related processes and procedures.
• Escalates customer service issues to Customer Care Team Leader as needed.
• Stays aware of any new or updated information related to bank products and procedures.
• Meets productivity and performance goals while providing excellent customer service.
• Participates in customer care center team goals.
• Provides back up support to branches in customer service issues.
• Participates in Customer Care Center Quarterly Training.
• Assists in identification and development of market process efficiencies.
• Provides customer support for other customer related products.
• Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
• Flexible work schedule including Saturdays: 8am-6pm Monday
  -Friday and 8am- 1pm Saturday.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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