Database Services Manager

Overview

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia (USG) is comprised of 26 institutions and includes the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.

Details on the USG Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and online at USG policies. USG supports Freedom of Expression as stated in Board Policy 6.5.

Location
Augusta University
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information
Our mission is to generate greater engagement and philanthropic support for Augusta University’s teaching, scholarship, research, clinical, and service missions. Our goal is to enable the organization by helping the university, donors, partners, and friends discover what’s next.

Reporting and scope
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Reporting to the Senior Director of Information and Data Systems and working with the Associate Director of Information Systems and Reporting, the Database Services Manager supports the philanthropic advancement of the enterprise through the effective use of database systems, managing donor, alumni, and other constituent records, and serving as the lead data integrity auditor. Under the Senior Director’s supervision, this position is the primary point of contact for data integrity inquiries, data collection, lists, and ad hoc end-user reports.

It also assists with system training, policy and procedure development, and ensures high levels of data accuracy by enforcing data entry controls, conducting regular data hygiene procedures, performing data imports and audits with staff training and corrective training/review.

• Manage the performance, integrity and security of donor and constituent databases and related management information systems. Develops and recommends data quality audits and reporting to assess integrity and implements improvements. Develops and implements data input quality control processes to ensure efficient, accurate and complete data entry.
• Analyze data requests to determine user needs and respond to ad hoc information requests. Interact with end-users to design and produce lists and reports that meet their needs. Create and maintain database tools (queries, exports, reports) to generate lists and reports. Manipulate, edit, and combine data from various resources (e.g., MS Excel, Raiser's Edge) to generate accurate lists and reports.
• Develop and document business processes for users of new or upgraded systems and provide customer support in training and proper use of Blackbaud and other Advancement tools. Build and maintain data dictionaries and code tables for Advancement systems.
• Maintain interfaces between donor, alumni, and university information systems. Execute data imports/exports and coordinate with external data stewards to facilitate accurate and consistent data feeds.
• Perform regular data updates and appending procedures using sources such as NCOA, email/appends, and phone appends, following postal standards and best practices.
• Maint…