Office Specialist; MCG-Neurology-Movmnt Disorders

Job Summary

The Office Specialist will be responsible for answering and routing patient phone calls in the Department of Neurology ly activities also include completing administrative tasks and communicating effectively with the faculty members. In addition, this position will assist in providing department faculty with necessary patient information and monitoring their schedules.

• Phone Administration:
  Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient service center, radiology, etc.).
• Patient Care:
  Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing; close all loops in the patient scheduling process; assist with preparation of patient letters if requested;
  
  assist with managing schedules for clinic; work with clinic nurses/staff to ensure all patient paperwork is returned and clinic schedule is correct.
• Coverage:
  Provide backup administrative support for all department sections as requested.
• Other:
  Unique responsibilities dependent upon specific position, such as patient scheduling in Epic; coordination of fellowship programs; assisting with grant funder or research oversight visits; grand rounds coordinator;
  Clerkship coverage; building liaison with facilities, security, etc.; coordinating special programs (e.g., Reach); coordinate/assist with special event planning/execution (e.g., Epilepsy Walk).
• Other duties as assigned.

• Required Qualifications:
  
  Associate's degree from an accredited college or university in a related field, OR High School Diploma, GED, or equivalent with a minimum of three years of progressively responsible office support experience.
• Knowledge, Skills & Abilities:
  Proficient with Microsoft Office and other computer software/databases; excellent interpersonal, written, and verbal communication skills; detail-oriented with strong organizational skills, prioritization, and customer service skills; ability to maintain confidentiality; ability to coordinate multiple projects simultaneously, meet deadlines despite interruptions, maintain confidentiality, keep accurate records, and make independent decisions.

• Shift: Days/M-F
• Pay Band: B3
• Salary Range: $16.54/hr - $19.86/hr; salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint).
• Recruitment Period: 9/17/25 - Until Filled
• Benefits:
  Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees, including health insurance, dental insurance, life insurance, retirement plans, paid time off, sick leave, and holidays. Tuition Assistance Program may be available after eligibility period.

• All selected candidates are required to successfully pass a Background Check prior to starting.
• If applicable based on duties: credit check for Positions of Trust or approved departmental Purchase Card usage; motor vehicle report for driving roles.
• For Faculty Hires: provide proof of completed academic degree(s) and transcripts; education/credential evaluation for foreign-trained candidates.
• Employees must ensure the confidentiality, availability, and integrity of sensitive information by adhering to cybersecurity and privacy policies.

This position is also responsible for promoting a customer-friendly environment and providing superior service to patients, students, faculty, and employees. Augusta University is a patient-and family-centered care institution.

Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Consider applying with us today!

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