Sales Support Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we create beautiful, long‑lasting pieces so you can be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive.

The Sales Support Associate plays a vital role in the store’s overall success and efficiency. The position demands direct attention to the Coach brand commitment when servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential to this role.

• Greeting the customer with a smile, maintaining eye contact and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture where permitted by law.
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Create lasting impression by genuinely thanking the customer and providing a reason to return.
• Represent Coach brand appropriately.

• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment/transfers according to Coach standards and time frames.
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable.
• Shift/organize product in the stockroom; react to sell through and make room for new product.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts as directed.
• Participate in store physical inventory counts as scheduled.
• Maintain Company Loss Prevention standards.

• Regularly analyze sales floor to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell through and execute visual merchandising needs.
• Support sales floor activities, as directed.
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Upkeep housekeeping standards.

• Drive For Results:
  Can be counted on to exceed goals successfully; consistently one of the top performers. Very bottom‑line oriented, steadfastly pushes self and others for results.
• Customer Focus:
  Dedicated to meeting expectations and requirements of internal and external customers; obtains first‑hand customer information and uses it for improvements. Acts with customers in mind; establishes and maintains effective relationships, gaining trust and respect.
• Creativity:
  Produces new and unique ideas; easily makes connections among previously unrelated concepts; valued as original and additive in brainstorming settings.
• Interpersonal Savvy:
  Relates well to all kinds of people across the organization; builds rapport, constructive relationships, uses diplomacy and tact; diffuses high‑tension situations comfortably.
• Learning on The Fly:
  Learns quickly when facing new problems; relentless, versatile learner; open to change; analyzes successes and failures for clues to improve; experiments and enjoys unfamiliar challenges; grasps underlying structure of anything.
• Perseverance:
  Pursues goals with energy, drive and need to finish; seldom gives up before completion, even against resistance or setbacks.
• Dealing with Ambiguity:
  Effectively copes with change; shifts gears comfortably; acts without full picture; accepts risk and uncertainty.

• Experience: 1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and…