Assistant Sales Manager - WA

Overview

Assistant Sales Manager - WA role at Ashley Furniture Industries.

Assistant Sales Manager supports the General Sales Manager in all aspects of retail operations
, including sales performance, team leadership, visual merchandising, and customer experience. This developmental role prepares candidates for future General Sales Manager responsibilities through hands-on leadership experience and operational management.

• Sales Performance & Operations Management
• Oversee daily showroom operations across all departments under General Sales Manager direction
• Monitor and analyze sales metrics including margins, volume, quotas, and closing ratios
• Recommend strategic sales goals and performance improvement initiatives
• Generate and submit operational reports in a timely and accurate manner
• Manage budgeted administrative costs including payroll and operational supplies

• Leadership & Team Development
• Provide exemplary leadership to sales, guest experience, and visual presentation teams
• Coach and mentor team members to achieve individual and collective success
• Participate in recruiting, hiring, onboarding, and training processes
• Foster a positive, professional, and collaborative team environment

• Customer Experience & Service Excellence
• Partner with General Sales Manager to resolve escalated customer concerns beyond Guest Experience Manager authority
• Ensure exceptional customer service standards across all touchpoints
• Support implementation of company customer service initiatives and protocols

• Visual Merchandising & Store Presentation
• Collaborate with Visual Presentation Manager on strategic product placement and merchandising
• Ensure showroom presentation aligns with company standards and seasonal directives

• Communication & Compliance
• Communicate policy changes, updates, and critical information to all team members
• Document procedures, tasks, and operational activities comprehensively
• Maintain timely and effective communication across all organizational levels
• Ensure compliance with company policies, procedures, and operational standards

• Additional Responsibilities
• Support special projects and initiatives as assigned
• Perform other duties essential to business operations

• High School diploma preferred
• Bachelor’s degree in business administration, Retail Management, Marketing, or related field preferred

• Demonstrated success in retail sales environment preferred
• Minimum 1 year of retail management or supervisory experience preferred
• Proven track record of meeting or exceeding performance expectations in current role

• Comprehensive understanding of company Mission Statement, Core Values, Customer Belief System, Differentiators, and operational Disciplines
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong analytical skills with ability to interpret sales data and metrics
• Exceptional verbal and written communication abilities
• Advanced team building and interpersonal skills
• Effective coaching and mentoring capabilities

• Current performance must meet or exceed company expectations
• Successful completion of company orientation and training program
• Travel:
  Occasional travel may be required for training, meetings, or temporary assignments

• Leadership Excellence
  • Inspires and motivates team members to achieve outstanding results
  • Leads by example with integrity and professionalism
  • Creates accountability while fostering supportive environment
• Business Acumen
  • Understands retail operations, financial metrics, and performance drivers
  • Makes data-informed decisions to optimize results
  • Balances customer experience with operational efficiency
• Customer Focus
  • Prioritizes exceptional customer service in all interactions
  • Resolves issues with professionalism and urgency
  • Builds lasting customer relationships
• Adaptability & Growth Mindset
  • Embraces change and new challenges
  • Continuously seeks learning and development opportunities
  • Demonstrates flexibility in dynamic retail environment
• Communication & Collaboration
  • Communicates clearly, professionally, and effectively across all levels
  • Builds strong working relationships with peers and leadership
  • Actively listens and responds to feedback

• Retail showroom environment
• Extended periods on sales floor interacting with customers and team
• Office work for administrative tasks and reporting
• Variable schedule including nights, weekends, and holidays

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.