Director of Building Services - Pacific Northwest

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Director of Building Services is a critical contributor to our success in achieving our Corporate Purpose, living our Mission, and honoring our Core Values. The Director of Building Services fosters a high company morale and culture that results in the retention and attraction of top talent. This role impacts every maintenance team member within their assigned portfolio from their very first days with our company through the progression of their career with us.

This role supports our brand, helps build our reputation, focuses our efforts on consistently achieving excellence, and enhances the service we bring to our residents, guests, associates, and our properties. This role heightens our ability to grow by recommending and executing constant innovative improvements to the management platform with a focus on improving overall maintenance operations.

The Director of Building Services is heavily focused on the training of our maintenance team members in the areas of troubleshooting, diagnosing, repairing, and preventively maintaining all building systems. The successful Director will contribute to the organization's efficiency and compliance with all procedures related to customer service, expense management, market turns, contracts, use of technology, and the long-term asset preservation of Avanath's communities.

This role's training efforts will include motivational coursework and training sessions designed to provide mentorship and coaching opportunities to all maintenance team members and ensure training is provided to enhance technical skills for maintenance associates. They'll provide feedback regarding individual associate strengths and opportunities for improvement and craft programs that ensure capitalization of the associate's strengths and address any challenges that impair their long-term success.

In exercising their responsibilities, they must promote an atmosphere necessary to support the greatest possible satisfaction and well-being of all individuals associated with the properties, including fellow team members and residents, and consistent with the goals and objectives of the Company and property owners.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possessa strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and team members. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and team member concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and team member feels seen, heard, and valued as you and the team work to resolve challenges.

Qualifications

• 5-7 years of experience in property management, facilities management, or a building services leadership role.
• Strong understanding of building systems, maintenance,…