ServiceNow ITAM Implementation Consultant

Position at Zones LLC.

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there's really only one:
Zones - First Choice for IT. TM

Zones is a Global Solution Provider of end‑to‑end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

Term: 6+ months

Location:

United States (Remote)

Pay: $70.00 - $75.00; commensurate with experience

Hours:

normal business hours

We are seeking a Service Now ITAM Implementation Consultant (HAM Pro) to lead and execute a Hardware Asset Management Professional (HAM Pro) implementation in a healthcare enterprise environment. This is a hands‑on delivery role requiring proven experience implementing HAM Pro end‑to‑end, including process design, configuration, integrations, data migration, testing, and go‑live support.

The consultant will work remote, partnering with IT Operations, Service Now Platform teams, Procurement, Security/Compliance, and Finance to deliver an ITAM solution that improves asset lifecycle visibility, controls, and audit readiness.

• Lead the end-to-end implementation of Service Now HAM Pro, including discovery workshops, solution design, configuration, testing, and deployment.
• Configure and optimize HAM Pro capabilities such as:
  • Hardware asset lifecycle workflows (request procurement receiving deployment refresh disposal)
  • Stockrooms, inventory controls, transfer orders, and asset audits
  • Model management, normalization/standardization, asset/CI alignment
  • Contract/warranty tracking and vendor lifecycle support
• Establish ITAM governance and operating procedures aligned to healthcare and enterprise controls.

• Facilitate requirements gathering with stakeholders across:
  • IT Operations / End User Services / Field Services
  • Procurement & Supply Chain
  • Finance / Fixed Asset teams
  • Security, Risk, and Compliance
• Translate healthcare operational needs into Service Now configuration and measurable outcomes (accuracy, auditability, lifecycle compliance).

• Design and support integrations between HAM Pro and relevant upstream/downstream systems (as applicable), such as:
  • Endpoint management (e.g., Microsoft Intune, SCCM/MECM, Jamf)
  • Procurement/ERP platforms (e.g., Oracle, Workday, SAP, Coupa)
  • Discovery and inventory sources
• Drive asset data quality improvements:
  • Data mapping, cleansing, deduplication, and migration strategy
  • Establish data standards (naming, model categories, ownership, locations)
• Ensure alignment between Assets and Configuration Items (CIs), supporting CMDB health and lifecycle synchronization.

• Build and execute test plans (unit, system, UAT) and manage defect triage/resolution.
• Define cutover approach, training needs, and hypercare support plan.
• Produce implementation documentation, runbooks, and knowledge transfer to internal teams.

• Deliver dashboards and operational reporting for:
  • Inventory accuracy and audit completion
  • Lifecycle compliance and refresh planning
  • Stockroom performance and fulfillment metrics
  • Asset data completeness and exceptions
• Recommend post‑go‑live enhancements and automation opportunities.

• Proven experience implementing Service Now HAM Pro in at least one prior engagement (please be prepared to describe scope and outcomes).
• Healthcare enterprise experience…