Health Insurance and Services Navigator

Health Insurance and Services Navigator I

Job Category
:
Clinical Operations

Requisition Number
: HEALT
001188

Full-Time

Showing 1 location

Auburn North, 923 Auburn Way North, Auburn, WA 98002, USA

Pay or shift range: $22.50 USD to $31.71 USD. Compensation is determined based on job requirements, relevant skills, experience, and internal equity.

Salary Range: $21.86 - $31.71 Hourly

Shift: Onsite, Monday – Friday, 8a-5p, seeking flexibility and additional support for events in evenings and/or Saturdays (based on office/staffing needs)

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Health Insurance and Services Navigator Iensures HealthPoint patients and community members have access to vital resources such as health insurance, basic food, and transportation by assessing patients needs to connect them with necessary resources.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Responsible for assisting clients in recertification and applications for Medicaid, Apple Health, Qualified Health Program, Family Panning, Basic Food, Medicare Savings and other state or federal assistance programs which includes identifying and screening clients for eligibility and providing education on relevant programs
• Maintain and develop working relationships with external organizations such as WHPF, HCA, PH, DSHS and others, to actively advocate and troubleshoot for clients
• Adhere to exchange and navigator license requirements including recertifications, updates and annual in-service days to ensure HealthPoint's ability to continue to provide navigator services to our patients and community
• Responsible for providing consistent documentation and patient follow to complete applications processes and ensuring correct assignment of insurance which may include helping patients switch insurance or insurance assignment by completing switch forms or contacting insurance providers directly on behalf of the patient.
• Maintain confidentiality of patient information in line with exchange and HIPAA guidelines by properly documenting patient interactions in approved programs, and meeting with clients in private spaces where patient information can be openly shared
• Required to review, build and work reports that may require outreach to specific patient populations to ensure HealthPoint patients are receiving eligible education on available services which includes uninsured, unengaged, and aging out reports
• Responsible for remaining current and participating in Annual Enrollment and Open Enrollment periods which includes actively sharing information with sites on performance, updates and changes along with being a point of contact for questions
• Represent HealthPoint at community events as determined by leadership to provide insurance, Basic Food, HealthPoint and other resources to clients.
• Attend internal and external meetings required of the role, which may include presenting material or sharing of information
• Assist in the development and implementation of outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships.
• Implement strategies to collect data on service and access issues as directed through mechanisms such as surveys, questionnaires, and time logs. Identify ways to improve current systems and report the information to appropriate individuals.
• Contribute to a positive work environment centered around teamwork, collaboration, accountability. Demonstrate respectful, professional, and appropriate behavior.
• Demonstrate a commitment…