Care Program Clinic Coordinator

Auburn
126 Auburn Ave
Auburn, WA 98002, USA

• Pay or shift range: $21.50 USD to $28.92 USD
  Compensation is determined based on job requirements, relevant skills, experience, and internal equity.

Salary Range: $22.50to $28.92

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a proven leader in caring for patients with complex social, medical and behavioral needs throughout King County, WA. HealthPoint's Whole Care Program, based in Auburn, WA, was selected to become one of Washington's first Health Engagement Hubs serving people using drugs. As a Whole Care - Health Engagement Hub team we aim to provide a safe location for people using drugs to receive harm reduction, primary care, behavioral health and social services.

Our interdisciplinary team works closely together and partners with patients and community organizations such as shelters, sober-living facilities, supportive housing organizations and the City of Auburn in this work. We meet patients in the clinic and in the community, wherever they feel most comfortable. Additionally, our mission is to create barrier-free access to fully integrated care of the most complex patients in our community - those with and without a substance use disorder.

As a member of the Whole Care team, you will be integral in guiding patients through the health system and connecting them with resources they need to live their best and healthiest lives.

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position will assure orderly operation of the Whole Care Program through administrative and clinical functions. This will be accomplished by maintaining close relationships with Auburn clinic operations leaders, community partners and sister clinics by providing information about the Whole Care Program and resources.

Compensation is dependent on skills and experience.

• Establishes priorities and adherence to guidelines, processes, procedures, policies, and standing orders for maintaining and improving standard work of the Whole Care daily operations.
• Order front and back-office supplies, including printing supplies, vaccines, medical, laboratory and pharmaceutical supplies, and patient education materials according to HealthPoint procedures and time tables.
• Responsible for facilitating Whole Care team meeting, to include preparing agendas, minutes, reports,
• Using data analytic tools and onsite observations, lead and monitor daily operations to ensure achievement of business goals and future expansion of the program within the organization
• Apply problem solving skills to address situations that require an immediate response including, but not limited to, issues interrupting clinic flow and staffing.
• Partner with the Business Director on change management and new program development as needed.

• Define and enforce policies, procedures, and best practices to standardize the work of the Whole Care team.
• Use data analytics and direct observation to ensure business goals are met. This also includes planning for future program expansion within the organization.
• Ensure accuracy of all Whole Care program patient data and prepare presentations for internal leadership and partners.
• Assist in the development and implementation of Whole Care program outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships. Coordinates, and staffs events and maintains outreach calendar of these events.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Continuously evaluate Whole Care program and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Other duties as assigned.

• Coordinate billing error queries and reports.
• Coordinate with HISNs to assist patients to enroll in insurance plans if they are…