Project Coordinator; ON-SITE

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

The Project Coordinator is responsible for completing estimates for customers for potential products or services, responding to general inquiries, processing orders, and promoting additional sales. The role provides a positive customer experience by qualifying, educating and selling our product lines. (Not a remote position)

• High School Diploma with 2 years customer service experience in a similar industry
• A background in interior design considered an asset
• 1-2 years estimating blueprints and completing measurements
• Basic computer skills with experience using Microsoft Office and ability to learn other software programs
• Valid driver’s license and a clear criminal record check
• Strong organizational skills with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Effective verbal communication skills
• Basic mathematical skills
• Ability to solve problems as they arise

• Estimating blueprints and completing measurements for clients
• Maintains a current price list and informs customers of unit prices, shipping dates, anticipated delays, and any additional information needed
• Assists customers in person, by email or on the telephone
• Processes orders and accepts payment from customers made over the telephone or in person
  
  Responds to customer inquiries and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Assists customers in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Keeps the showroom clean and sets up displays as needed
• Other duties as assigned

• A highly competitive wage $19hr - $23hr D.O.E.
• Medical/RX/Dental/Vision benefits
• Company paid Life/ADD insurance
• Company paid EAP plan
• Medical and Dependent FSA plan
• Opportunity to participate in the company 401k plan

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best counter top purchasing experience available.”

Should this opportunity be of interest to you, contact us today! Submit a resume/application. We look forward to meeting you!