Customer Service

About Your Future With SPI

Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Are you seeking a company that is recognized as a "Great Place to Work" and values integrity, innovation, and community impact? At SPI, you will join a diverse and inclusive team that rewards your contributions and encourages ownership of your career.

As a key customer contact for our branch, you will provide order support and product information to customers. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.

• Maintain a positive rapport with customers, providing world‑class service.
• Demonstrate exemplary customer service, analytical, and problem‑solving skills.
• Use computer systems to process and review dealer orders, requests, and system‑generated acknowledgements.
• Perform any other duties, tasks, or responsibilities as assigned.

• Minimum of 18 years of age.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.

Local travel; less than 10% of the role.

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Proficiency in good hand‑eye coordination, hand dexterity, and physical strength is necessary. The position involves lifting up to 50 pounds, depending on the specific job duties.

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• Assured Excellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA):
  Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in‑person counseling and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

$20.00 – $40.00 per hour. The exact base salary within this range will vary based on factors relevant to the position.

Top Build Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the Top Build family of companies, which comprises approximately over 450 branch locations across the United States and Canada. We actively engage in corporate social responsibility through ESG practices and prioritize diversity and inclusion. If this interests you, we encourage you to explore career opportunities within our organization.

Top Build Corp. is an equal opportunity employer (EOE), including protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.