Supervisor, Retail, Retail Sales

Auburn Hills, MA, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready‑to‑wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy.

Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

The successful individual will leverage their proficiency in retail to…

• Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, provide consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achievement of personal sales goals.
• Educate team on sales plans, personal sales goals, store stats and drive team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs and damages to maintain the integrity of the inventory.
• Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills.
• Detail oriented.
• Proactive ability to multi‑task and prioritize.
• Minimum 2‑3 years’ experience in luxury goods or a comparable retail environment.
• College degree preferred.
• Prior luxury goods experience preferred.

• Available to work store schedule, as needed, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 40 pounds.
• Comfortable climbing ladders.

• Drive for Results
  :
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and…