Shift Lead

Join to apply for the Shift Lead role at Walgreens
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This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $20.00/hr

• Open and close the store in the absence of store management, including all required systems start‑ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits.
• Hold store keys to open and close without management as necessary.
• Assist with and coach team members to work with warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Register all related sales on assigned cash registers, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics (e.g., returns, empty packages).
• Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise. Complete resets and revisions.
• Maintain accurate inventory counts and the accuracy of on‑hand quantities, including basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensure proper signage is displayed to support accurate pricing of products. Complete any additional pricing tasks related to local regulations and/or compliance programs accurately and within required time frames.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or requested.
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance, including requesting repairs as required or as requested by manager.
• Assist with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures. For consumable items, assist in stock rotation using the first‑in, first‑out method and restock outs.
• Have working knowledge of store systems and store equipment.
• Assist at the pharmacy outlet window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Responsible for bag checks of team members before leaving the store.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by manager.
• Serve as liaison between management and non‑management team members by communicating assigned tasks when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Preferred knowledge of store inventory control.
• Consideration for qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

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Not Applicable

Full‑time

Management and Manufacturing