Resident Services Manager

Tailwind Group is a top twenty owner and manager of off‑campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group.

We would love for you to join our team!

Full‑time

As the Resident Services Manager, you will provide comprehensive support in all aspects of the property operations. You will deliver excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group.

The Beacon is a unique housing community consisting of 180 units and 576 beds, designed with Auburn University students in mind.

This full‑time position works a standard schedule, Monday to Friday from 8:30 AM to 5:00 PM. Nights or weekends may be required from time to time depending on business needs. Compensation ranges from $40,368 to $48,358 plus bonus potential. Final offers are based on education, skills, experience, and location.

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On‑the‑job training and career development
• Paid Parental Leave

• Assist with managing current and future resident relations concerning coordination of requests, understanding rent charges, lease expectations, and other resident concerns.
• Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
• Maintain complete and accurate community files and records in Entrata.
• Coordinate the collection and documentation of all required fees from current and future residents.
• Assist in the development and implementation of marketing campaigns and special events.
• Represent the organization at local housing fairs and other events.
• Provide updates and monitor the community website and social media pages.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Assist with annual unit turnover and help execute move‑in/move‑out procedures.

• Bachelor’s Degree in Business Administration, Management, or related field, and/or one or more years of progressive experience in student housing.

• Demonstrated ability to work in a growing, fast‑paced environment managing multiple projects simultaneously.
• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Ability to have a positive and innovative approach to problem‑solving.
• Proficiency in all Microsoft Office programs:
  Excel, Word, PowerPoint, and Outlook.
• Experience with Entrata software is preferred.

To learn more about our core values, mission, and vision, check out:

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.

Notice to Third Party Agencies:
We are not accepting resumes from recruiters or employment agencies for this position.