Associate Manager, Quality Control

Responsibilities

• Leads the department by setting the Vision and holding others to expectations such that the supervisors and employees ensure safe operations and adherence to regulatory, site and Aptar requirements by defining and utilizing leading indicator metrics (BBS, Safety Talk Calendar, required trainings, ERGO improvements and incident management at a minimum) to drive world class safety results and culture. JHA's are up to date for all tasks.
• In conjunction with sales/marketing and management coordinates and prioritizes the development of new customers, products and/or processes to ensure Aptar CSP business objectives are reached.
• Oversees the production quality resources of Aptar CSP Quality. Responsible for training a peer to relieve you and training a downline employee to back you up as well.
• Responsible for new process development, new equipment/product installation, start up and validation.
• Manages direct reports within the Aptar CSP Quality Department (Quality Assurance and Quality Control).
• Quality of product and Customer focus is supported by training of the department and oneself is > 80% to plan, timely response to CAR's, incidents and QMS requirements. Supports customer visits and audits by establishing expectations for all departmental employees.
• Customers are defined for Aptar CSP, products and services are monitored and measured for continuous improvement, including SAP and MES timeliness and accuracy
• Ensures that quality schedules are developed and managed with the Scheduler to meet internal volume, cost, quality, and daily output.
• Ensures that monthly quality reviews are developed & managed and analysed for the 3-18-month horizon, including capacity planning and optimization strategies to meet budgeted growth, service, inventory and sales targets.
• Analyzes quality metrics and makes recommendations/action plans for improvements and solutions to issues that are identified with a relentless pursuit for proactive operations excellence.
• Ensures that project/departmental milestones/Goals/KPI's are met and adhering to approved budgets +/- 5% and/or has management agreement on an alternative plan.
• o KPI's are defined and reported formally at least weekly, communicated and understood by employees and agreed upon with n+1.
• Manage direct reports within the Aptar CSP Quality Department.
• o Schedules 1:1 with n+1 at least every other week. Scores oneself on performance to responsibilities and compares and contrasts with n+1
• o Supports n-1's by participating in their 1:1 meetings and encourages stretching to meet goals and objectives and reviews and assess n-1 performance to objectives at least twice a year
• o Updates n+1 on objectives status at least twice per year.
• o Defines SMART objectives annually and creates alignment with n+1 such that this is to plan and cascades down to n-1, n-2
• o Completes performance reviews to planned timelines.
• o Engages employees and has at least 4 OPL's and 4 OPK's per year in the department
• o 60% employee participation in the annual employee survey
• o 90% of employees complete training requirements on time.
• o Employees engage in OEED by leading and driving inclusiveness.
• o Maintains employee scorecards to drive n-1 improvements (e.g.
  
  - attendance points, GMP's, attendance, work performance and engagement)
• o Aptar Rules of Leadership are a framework for how you lead and Core Values are embraced by your Team
• o Utilizes disciplinary process when necessary and when performance feedback has not generated positive results.
• o Employee turnover is monitored and managed.
• Responsible for ensuring that quality requirements are achieved (safety, production, scrap and budget), including ensuring that processes and procedures are properly documented and current.
• Enables and facilitates organizational continuous improvement and cost savings efforts. A minimum of at least one project contributes to savings each year.
• Lead member of the CAR team for quality issues in the department.
• Perform all other duties as required.
• Write procedures for new processes as well as revise and write new procedures for processes already in place.
• Collaborate with Operations, Applications Development and Quality to…