Asst Fulfillment Ctr Manager

Overview

This position is responsible for assisting the operations of the Virtual Fulfillment Center. Partners with the Fulfillment Center Manager in managing a large number of complex virtual accounts. Supports Client Service Manager in managing account receivable, account setup, account maintenance, billing, and reporting. Manages customer service including a partnership with eFollett customer service. Manages customer returns including email and phone communications.

Manages rental returns including patron e and collections. Coordinates store IST requests with the CM Operations team. Liaison with physical and Hybrid Store Manager/Course Material Managers on stock status and logistics. Works with Fulfillment Center Manager to coordinate support of the physical plant. Manages fulfillment center in absence of the Fulfillment Center Management team.

• Assist the operations of the Virtual Fulfillment Center.
• Partner with the Fulfillment Center Manager in managing a large number of complex virtual accounts.
• Support Client Service Manager in managing accounts receivable, account setup, account maintenance, billing, and reporting.
• Manage customer service including a partnership with eFollett customer service.
• Manage customer returns including email and phone communications.
• Manage rental returns including patron e and collections.
• Coordinate store IST requests with the CM Operations team.
• Liaise with physical and Hybrid Store Manager/Course Material Managers on stock status and logistics.
• Work with the Fulfillment Center Manager to coordinate support of the physical plant.
• Manage the fulfillment center in the absence of the Fulfillment Center Management team.

• Associate's Degree or equivalent
• 1-3 years of bookstore experience preferred
• Supervisory experience preferred
• Computer literacy required
• Must be able to manage workload
• Effective verbal and written communication skills