General Manager

Overview

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As the General Manager, you will be responsible for driving profitability for one Race Trac store and leading up to 45 employees. You will continually deliver on Race Trac’s mission of making people’s lives simpler and more enjoyable through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

• Friendly — Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• People & Relationships — Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Team Culture — Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Guest Concerns — Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Guest Transactions — Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

• Food — Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Availability & Cleanliness — Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained

• Clean — Encourage and manage a high standard of store cleanliness
• Compliance — Direct, monitor, and adhere to all Race Trac, federal, state, and local safety-related regulations, including food safety regulations
• Store Presentation — Execute shift duties, maintain overall presentation standards, and represent the Race Trac brand

• Building Talent — Demonstrate Race Trac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Leadership — Display Leadership Qualities through servant-leader mentality, prioritizing tasks, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems proactively
• Development — Lead coaching, training, and assessment of direct reports while adhering to operational standards

• Driving Success — Strategically direct control of inventory and distribution of materials, merchandise, and supplies
• Performance — Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Operational Improvement — Actively identify areas of operational improvements based on market trends
• Vendor Relations — Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Communication — Ensure communication is passed to every team member in the store
• Coaching & Development — Use company tools to coach, mentor and develop a high performing store team
• Risk & Staffing — Ensure risk management issues are in compliance with company standards; create/approve schedules to ensure proper staffing while considering availability, payroll, and overtime
• Hiring & Talent — Own staffing in store by providing timely feedback on interviews to the recruiting team; engage in hiring of all store associates and help develop managers in Race Trac hiring processes
• People Plans — Write, implement, and monitor manager development and performance plans; ensure proper hiring, promotions and separations; ensure all team members follow policies and standards
• Licensing — Ensure team members have correct valid licenses as required by law
• Budget Awareness — Have complete understanding of budget and cost trends that impact operations; proactively drive sales and store financial health

• Proven successful Retail Management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred

All qualified applicants will RECEIVE consideration for employment with Race Trac without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.