Banquets- Banquet Server

We pay approximately 55% of our employee's benefits.
Complimentary meal for every shift worked

Position Summary

A banquet server's primary duty is to facilitate event(s), to the outlined standards highlighted by the company and the specific requests of the clients. Events vary greatly, from meals of all sizes, weddings, conferences, church services, expositions, etc., and take place across many locations, including the Jay & Susie Gogue Performing Arts Center, Ag Heritage Park, the Alumni Center and more.

Servers are required to assist from the initial preparation and set-up phase of the event, provide service for the event itself, and ultimately assist in breakdown and preparation for the next shift. The position requires team members to be able to work in a fast-paced environment for hours at a time and to be flexible with the dynamic nature of the events.

Servers ensure that all the food and beverage items used for any AUHCC's events are transported, stored, served, and cleared according to the guidelines stipulated in training. All functions completed should be done, with a positive and friendly attitude, as outlined in Ithaka's service standards.

Essential Functions

Other

• Polish, correctly store, accurately record, and systematically collect the items of equipment required for future events under the guidance and instruction of supervisors and captains.
• A flexible work schedule is advised due to the dynamic nature of hospitality business levels based on seasons, holidays, and influx of guests in the area.
• Regular attendance in conformance with the standards, which may be established by Ithaka Hospitality or Auburn University from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Upon employment, all employees are required to fully comply with Auburn University Hotel and Dixon Conference Centre/Ithaka's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

• Perform all assigned side work which may include but is not limited to: polishing glassware or silverware, designing buffets, taking out trash and recycling certain products, clearing tables of any used plates or glasses, brewing coffee and tea, setting up side-stations and ensuring that storage areas are clear of clutter and equipment is properly stored.
• Perform general cleaning tasks for both the conference facilities found in the hotel, off-site venues used for events and general public areas within the hotel.
• May be required to assist banquet set-up and banquet bar duties and responsibilities. The Banquet department is a team and therefore takes pride on having employees who are willing to help when required to their best ability.
• Employees who are under the legal age to drink or serve alcohol will only assist in the setup of banquet bars or the assistance of clearing dirty glassware and ensure that all goods are replenished. Employees of legal age may be asked to assist with banquet bars by either pouring beer, wine or liquor or operating as a cashier.

Specific Job Knowledge, Skill and Ability

• Clear, concise and professional communication with both hotel guests and employees. Must be able to listen to guests attentively and clearly discuss the necessary information in accordance with the conversation.
• Must have prior knowledge of serving, including service standards, table etiquette, tray handling, food and beverage knowledge and plated service duties.
• Must have a confident knowledge regarding food allergies or dietary requirements to ensure guests' health and safety are prioritized.
• Ability to comprehend and apply written product-labelling instructions to enable safe applications of products and processes within the hotel.
• Ability to effectively manage time and the duties that are needed to be completed within a certain deadline.
• Ability to be subject to physical labour including moving set-up equipment around, standing for long hours or walking long distances and remain content in fulfilling the duties for the actual…