Defect Manager R2P

Job Summary

The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved. The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
• Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
• Support escalations and provide clear status updates to stakeholders and leadership.
• Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
• Present periodic reports to management on issue status, emerging patterns, and areas requiring attention.
• Assist in capturing lessons learned and integrating feedback into future program development.
• Work within a team structure organized by Vehicle Family and Lifecycle Phase.
• Provide guidance and technical oversight to team members supporting both development and field issue resolution.
• Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights.

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
• A minimum of 5 years of experience in automotive engineering, quality, or validation environments
• Demonstrated experience with issue tracking systems and related tools
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis)
• Strong communication and organizational skills with the ability to influence across teams
• Experience working with cross-functional and global teams is a plus

• Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field

• Strong analytical and problem-solving skills
• Process-oriented with attention to detail and documentation
• Ability to manage multiple issues and drive them to closure under tight timelines
• Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders
• High ownership and accountability