Customer Sales & Service Representative​/Dispatcher - In Person

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Top Hat Chimney Sweeps — Auburn, AL

Full-Time | In-Office Position

Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years
. We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services.

We’re growing, and we’re looking for the right person to join our team in a key role:

This is NOT an order-taking position.

We are not looking for someone who simply answers phones and gives pricing.

We are looking for someone who can confidently:

• Listen to customers
• Ask great questions
• Understand the real problem
• Communicate with empathy and professionalism
• Guide the customer to the right next step
• Book appointments that get results

If you enjoy helping people and you’re comfortable selling through service, you may be a great fit.

• Answer inbound calls and convert inquiries into scheduled appointments
• Make outbound calls to existing customers and members to get them taken care of
• Dispatch and coordinate service appointments
• Use Service Titan daily to manage scheduling and customer communication
• Work closely with technicians and leadership to deliver a 5-star experience

Starting pay: $15/hour + bonuses

Bonuses include:

• $10 per booked lead that gets completed
• Membership sales bonuses of $5, $20, or $30 depending on level

Strong performers can earn significantly more than base pay.

• Paid training
• PTO
• Insurance options available
• Growth opportunities in a stable, high-performing company

• ✅
  Experience using Service Titan (required)
• ✅ Strong phone communication skills
• ✅ Ability to multitask and stay organized
• ✅ A coachable attitude and desire to improve
• ✅ Confidence guiding customers — not just taking orders

Google Workspace experience is a plus.

“Customers don’t just need a price — they need someone who can help.”

If you’re a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you.

To stand out, we ask all serious applicants to submit a short video introduction (1–2 minutes) answering:

• Who you are
• Why you’d be great in this role
• Why you’re not afraid to sell through service

Send it to:

If it’s a strong fit, we’ll reach out quickly.