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Customer Care Process & Lead

Job in Auburn, Lee County, Alabama, 36831, USA
Listing for: Stellantis
Full Time position
Listed on 2026-01-27
Job specializations:
  • Business
    Customer Success Mgr./ CSM
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Customer Care Process & Knowledge Lead
A leading automotive company is seeking a Customer Care Process & Knowledge Specialist to drive optimization and enhance service operations. This role involves overseeing process improvements, facilitating stakeholder workshops, and collaborating across departments to ensure effective program implementation. The ideal candidate should possess a Bachelor's Degree, 5+ years of related experience, and a strong analytical mindset. Proficiency in tools like Genesys and Salesforce is also essential.

Join us to enhance customer experience through process excellence.
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