More jobs:
Customer Care Process & Lead
Job in
Auburn, Lee County, Alabama, 36831, USA
Listed on 2026-01-27
Listing for:
Stellantis
Full Time
position Listed on 2026-01-27
Job specializations:
-
Business
Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading automotive company is seeking a Customer Care Process & Knowledge Specialist to drive optimization and enhance service operations. This role involves overseeing process improvements, facilitating stakeholder workshops, and collaborating across departments to ensure effective program implementation. The ideal candidate should possess a Bachelor's Degree, 5+ years of related experience, and a strong analytical mindset. Proficiency in tools like Genesys and Salesforce is also essential.
Join us to enhance customer experience through process excellence.
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