Capacity Planning Manager - Dealer Operations

Position Overview

The Capacity Planning Manager for Dealer Fixed Operations is responsible for analyzing, forecasting, and optimizing the operational capacity of dealership service departments. This role ensures that dealer resources—including stall count, technician staffing, advisor staffing, and service throughput—are balanced to meet customer demand and reduce service wait times. The ideal candidate combines strong analytical skills with hands‑on experience in automotive fixed operations to drive operational excellence and customer satisfaction.

• Dealer Stall Count Management:
  Evaluate current and future stall requirements based on forecasted service volumes and recommend adjustments to maximize resource utilization.
• Technician Capacity Analysis:
  Track and analyze dealer technician staffing levels, identifying gaps and partnering with management to ensure optimal technician‑to‑stall ratios.
• Service Advisor Capacity:
  Assess advisor staffing needs relative to service demand and customer engagement, ensuring efficient customer flow and communication.
• Throughput Optimization:
  Monitor and improve dealer throughput by analyzing key performance indicators (KPIs), identifying bottlenecks, and implementing best practices for process efficiency.
• Days to Wait Reduction:
  Analyze and report on service appointment lead times, collaborating with dealership leadership to reduce days‑to‑wait and enhance customer experience.
• Forecasting and Planning:
  Use historical data, market trends, and predictive analytics to forecast capacity requirements and develop strategic staffing and facility plans.
• Reporting and Communication:
  Prepare regular reports and presentations for leadership, providing actionable insights and recommendations on capacity planning and operational improvements.
• Cross‑Functional
  
  Collaboration:
  
  Partner with service management, HR, and training teams to ensure alignment of staffing, development, and operational goals.

• Bachelor’s degree
• 5+ years of experience in dealership fixed operations, capacity planning, or service management
• Strong analytical and problem‑solving skills, with proficiency in data analysis tools (e.g., Excel, Power BI)
• Excellent communication and interpersonal skills; ability to influence and collaborate across teams

• MBA
• Demonstrated experience in process improvement and project management is preferred