Fleet Regional Service Manager - East Coast

Fleet Regional Service Manager - East Coast at Stellantis summary:

Regional role on the US East Coast managing key fleet accounts for Mopar/Stellantis to drive parts sales, retention, Servicenet billing growth, and customer satisfaction through dealer and fleet engagement. Responsibilities include developing and executing sales and service strategies, leading meetings with fleets, consulting dealers to reduce vehicle downtime, analyzing trends, and supporting HQ and Fleet Sales collaboration. Requires strong relationship-building, self-motivation, project management, and territory/conquest sales experience in aftersales fleet operations.

The selected candidate for this role must reside on the east coast of the US, or be willing to relocate.

The Mopar Fleet Regional Service Manager (RSM) is the primary point of contact between Stellantis and key fleet accounts with primary goals to drive growth in part sales, retention, and customer satisfaction. The Mopar fleet team serves as the primary interface between Stellantis, its Businesslink dealers and fleet customers who collectively spend well over $100M annually on Mopar and bPro parts in the dealer network.

This position presents an exceptional opportunity to develop and implement positive change in a challenging and dynamic aspect of our business. The Fleet RSM will be assigned key fleet customers as well as a geographic area that will be a primary area for them to conquest business as well as work with Businesslink CJDR dealers. The RSM will be key to executing strategies developed at the HQ and Regional level designed to engage dealers and fleets to maximize profit and success in all aspects of our Aftersales operations.

Additionally, this position works to grow Mopar’s Centralized Billing program (Servicenet) that supports fleets seeking a more convenient way to do business with our dealer network. This program is crucial to departmental success as it invoices >$300M of parts and labor and drives loyalty and retention.

Qualified candidates must excel at developing relationships and being self-motivated. They must also balance the requests of fleet customers, support and consult with the dealer network, and manage priorities of the headquarters team. This position also supports urgent requests of high-profile fleet customers with the ability to think quickly and outside the box to accomplish requests.

Job responsibilities include but are not limited to:

· Develop plans to improve fleet customer satisfaction and reduce vehicle downtime in the dealer network.

· Conduct and lead regular meetings with key fleets gathering insights and addressing concerns that lead to improved retention and growing part sales.

· Execute parts sales initiatives that will drive increased parts revenue through wholesale and retail channels. Conquest new customers with Mopar and bpro offerings.

· Lead strategies to grow Servicenet billing and recoveries including customer loyalty, customer conquest and expansion into the Independent Aftermarket.

· Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the assigned dealer network and that field needs and feedback are effectively relayed to HQ.

· Support and partner with the Fleet Sales organization to demonstrate a cohesive sales and service partnership with the fleet.

· Analyze reporting to assess identify trends, and recommend improvements tailored to each fleet’s unique needs.

· Consult dealer network on key fleet business opportunities in their market area as well as tactics to improve fleet downtime and offerings.

The ideal candidate will excel in developing relationships, being a self-motivated worker and being part of a growing team. They must excel in taking complex situations and programs and adapting them for use across all levels of experience and knowledge. The role will require strong organizational and project management skills. This individual will be accountable for part sales to fleet and must be proactively seeking methods to grow the business through a close relationship with fleets and collaborating with internal departments.

Keywords:

fleet service manager, aftermarket parts sales, Servicenet centralized billing, fleet account management, dealer network consulting, customer retention, parts revenue growth, vehicle downtime reduction, territory sales, fleet conquest strategy