Dealer Relations Account Manager

Overview

Join to apply for the Dealer Relations Account Manager role at Internet Brands
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This position is based in Auburn Hills, MI and is a full-time role with hybrid work arrangements.

$18.00/hr - $19.00/hr

Location: Auburn Hills, MI

Hours of Operation: Monday – Friday, 7:00 AM – 6:00 PM (8-hour shifts scheduled within the hours)

We currently have an opening for a Dealer Relations Account Manager in our Automotive Vertical. The Account Manager will be responsible for managing post-sale activities for our automotive dealer partners. An ideal candidate will work closely with our dealers and sales teams to ensure their long-term success with our portfolio of automotive lead products and services.

• Account Management for an assigned geographic region of dealer-clients including onboarding, troubleshooting and resolving issues, executing account changes, and responding to inbound correspondence as well as completing a minimum of 40-50 outbound calls daily
• Collaborate with inside and outside sales teams to build and maintain positive business relationships with dealer-clients
• Identify sales opportunities and communicate the value of IB Automotive products and services to dealer-clients
• Partner with Accounting, Collections, Marketing, and Business Strategy to respond and resolve escalated dealer-client issues

• Strong time management, multi-tasking, and organizational skills
• Provide a positive, solution-based buying experience for our dealer partners
• Ability to discuss, educate, and upsell dealer representatives on the advantages of our dealer lead programs and services
• 1-2 years of customer service or similar experience preferred
• Ability to recognize an issue, engage with a solution, and resolve transactions in a timely manner
• Outstanding phone skills and ability to handle escalated inbound and outbound calls
• Self-driven with a focus on resolution

• Medical, Dental and Vision insurance
• PTO and paid holidays
• Opportunities to grow within the company

In addition to our culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Benefits include health insurance options (medical, dental, vision), flexible spending accounts, short-term and long-term disability insurance, life and AD&D insurance, a 401(k) with company match, PTO, paid holidays, commuter benefits, and access to EAP and well-being coaching. Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services are also available.

More details can be inquired during the interview process.

• Associate

• Full-time

• Management and Customer Service

• Transportation, Logistics, Supply Chain and Storage

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