Store Lead

This is not a shift-based management role.

The Store Leader is responsible for running the business of their location — leading the team, owning the guest experience, maintaining operational excellence, and contributing to growth.

If you thrive on accountability, autonomy, and ownership and understand that strong leaders execute systems and think beyond them — this role will energize you.

If you are most comfortable only completing assigned tasks without taking initiative or ownership, this role is not the right fit.

Michigan by the Bottle (MBTB) is a cooperative tasting room bringing together top Michigan wineries under one roof. We exist to educate, entertain, and elevate the Michigan wine experience through warm hospitality, curated experiences, and strong community connection.

The Store Leader acts as the on-site owner representative. You are trusted to make decisions, solve problems, lead people, and protect the brand without being micromanaged.

Store Operations & Standards

• Ensure the store is guest-ready, clean, stocked, and on-brand at all times
• Execute opening, service, and closing standards consistently
• Manage inventory, loss prevention, and assist with ordering
• Identify operational issues and work with Operations Director to resolve or improve

Expectation:
Problems are solved, not escalated by default.

Team Leadership & Accountability

• Lead, coach, and hold staff accountable for performance and behavior
• Set the tone for professionalism, hospitality, and teamwork
• Address performance issues directly and promptly
• Create a memorable guest experience and role model this to staff
• Be genuine, listen well and tailor each experience

Expectation:
You lead people — you don’t just manage shifts.

Communication & Reliability

• Attend and actively participate in all required meetings
• Communicate clearly, professionally, and respectfully with leadership
• Follow through on commitments without reminders
• Show up ready, come prepared, stay sharp and start strong
• Communicate often, move with your team and keep service flowing

Expectation:
Leadership presence is consistent and dependable.

Sales, Growth & Business Development

• Drive wine, merchandise, and wine club sales
• Participate in local outreach and community engagement
• Support events, partnerships, and promotions
• Bring ideas and opportunities forward

Expectation:
You contribute to growth, not just daily operations.

Ownership Mindset

• Treat the store as if it were your own business
• Take initiative without being asked
• Protect guest experience and brand reputation

Expectation:
You think like a business owner, not an employee.

• Store runs smoothly with minimal oversight
• Team is engaged, supported, and accountable
• Brand standards are consistently upheld
• Communication is proactive and reliable

Required:

• 2+ years of leadership experience in hospitality or retail
• Strong judgment, communication, and problem-solving skills
• Ability to work evenings, weekends, and peak service times
• Ability to lift 40 lbs

Preferred:

• Wine, beverage, or experiential retail background
• Event leadership or community engagement experience
• Comfort with POS systems, reporting, and inventory tools
• Marketing or outreach experience

• Competitive wage - $19-$35/hour
• Bonus opportunities
• Wine education
• Paid time off

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industries:
Wineries