Warranty Parts Processor

Warranty Parts Processor (Onsite)
Primary

Location:

Auburn Hills, Michigan

V-Soft Consulting is currently hiring for a Warranty Parts Processor for our premier client in Auburn Hills, Michigan.

Education and Experience "

• High school Diploma or some College.
• French language fluency, preferred Quebec French.
• Working knowledge of automotive after sales processes or equivalent experience.
• 3-5 Years of Automotive Service, Parts, or Warranty experience.
• Warehousing and/or Logistics Experience.

Desired:

• ASE Technician Certification.
• Associates Degree (or Better).

Knowledge,

Skills and Abilities

"

• Understating of Automotive Warranty Procedures.
• Analytical thinking.
• Basic Computer Skills (Microsoft Office, SAP, Parts Catalogs).
• Problem Solving.
• Communication Skills
  - Verbal, Email.
• Ability to move automotive parts up to 50 lbs.

WHAT YOU'LL DO:
Job Responsibilities:

• Responsible for the tasks associated with reviewing, processing and support of physical and media warranty parts requests from Canadian dealers.
• Tasks include receiving, handling, processing, storing, analysis, tracking, reporting and disposal of all warranty parts.
• Communicating with Canadian dealers via email or telephone
• Interacts with dealers when discrepancies are noticed while inspecting and processing warranty parts and proactively takes corrective actions to provide positive experience for the dealers. If necessary, this role ensures that claims are charged back after the inspection of warranty parts.
• Oversee the procurement of all Warranty parts-and chargeback of claims related to parts requested by the Warranty Parts Return Center and ensures that claim chargebacks are accepted and implemented when the claim is paid.
• This role also handles and stores the warranty part after pre-analysis for various Warranty Parts Return Center (WPRC) customers that include Product Support, Quality Engineers, Suppliers, Factory, and Emissions Laboratory.
• This role also ensures proper disposal/ scrap of warranty parts on completion of inspection or as directed by the supervisor.
• This role is the primary contact responsible for responding and taking action on all incoming electronic and telephonic communication to the Warranty Parts Return Center (WPRC) from Canadian Dealers.
• This position is the prime contact for the Warranty Helplines and acts as the subject matter expert for warranty part return inquiries from Warranty Helpline/Warranty Support Specialists.
• This role monitors the WPRC mailboxes and takes necessary action on the e-mails received by WPRC. It also ensures that dealers are provided with responses in a timely manner by maintaining a one business day initial response rate.
• Replacement under Warranty with the help of the Warranty Parts Systems and Dealer Support Supervisor.
• This role provides necessary training and coaching to the Canadian Dealers, field staff, and corporate employees on appealing Warranty decisions, submission/re-submission requirements, Warranty Policy related to Parts
• This role takes corrective actions on various error logs, shipping label discrepancies, and other scheduled reports.

Interested?
Qualified candidates should send their resumes to sg

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit  or call .

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